The battlefield between financial institutions and fraudsters is entering a new era where Artificial Intelligence is no longer just a convenience tool, but a critical “weapon” for business decision-making. TrustDecision, a global leader in risk management, is seizing a major opportunity in the Thai market by expanding its platform with Agentic AI technology to elevate banks and fintechs across Southeast Asia.
Henry Li Nan, Managing Director for Singapore, Malaysia, and Thailand at TrustDecision, revealed that Thailand is a primary target market in the APAC region due to rising fraud statistics. As the Thai banking system transitions toward new innovations, it is the ideal time to replace traditional solutions—some in use for over a decade—with AI and Generative AI (GenAI).
“AI vs. AI” Strategy: Outsmarting Sophisticated Fraudsters
Today’s fraudsters have evolved to use AI to attack financial systems, making traditional defenses too slow to keep up. Dr.Simon Liu, Chief Data and AI Officer at TrustDecision, noted, “We are forced to use AI to fight AI to match their speed and scale.”
TrustDecision is introducing Agentic AI, which possesses advanced analytical and decision-making capabilities for complex processes, focusing on two key dimensions:
- Anti-Fraud: Utilizing AI to analyze behavioral patterns and automatically generate protection rules (Rule Mining). This reduces the burden on staff during investigations and significantly increases detection accuracy.
- Credit Assessment: Leveraging “Alternative Data,” such as online shopping behavior or digital spending patterns, to analyze alongside traditional banking data. This enables banks to safely and accurately extend credit to the “underbanked” population who previously lacked access to formal loans.
Virtual Banks: A Catalyst for Tech Investment in Thailand
The arrival of Virtual Banks in Thailand acts as a catalyst, forcing traditional banks to accelerate their AI investments to remain competitive. TrustDecision views the Asian market as more agile and open to new technologies compared to Europe or the US, as there are fewer barriers from 50-60-year-old legacy systems.
Safety with a “Human-in-the-Loop”
Despite the high efficiency of Agentic AI, TrustDecision remains committed to strict security standards through a hybrid approach.
“For complex or high-risk processes, such as approving large credit limits, we still require human involvement for the final check. This ensures transparency and allow us to explain decisions to regulators like the Bank of Thailand (BOT),” Henry added.
TrustDecision has already secured a partnership with one of Thailand’s top three banks and is currently building a local ecosystem with partners like DataOne and Huawei to lay the digital infrastructure foundation for the future of Thai finance.
